Havenhall
Creating a Culture of Commitment at Havenhall
The Objective
Havenhall, a fast-growing pharmacy sales business, wanted to better understand how its people were feeling. The goals were clear:
Measure employee engagement across the business
Compare results and eNPS (employee net promoter score) with previous years
Uncover how employees perceive the company and their morale
Identify what’s working and where improvement is needed
The Solution
To get a clear and honest read on engagement, Dovetail designed a confidential, company-wide survey using SurveyMonkey.
It combined Likert-scale questions covering everything from leadership and communication to brand connection and development with open-ended prompts to gather suggestions and highlight wins.
We ensured employees had two full weeks to complete it, with internal reminders and support for maximum uptake.
The Result
The response rate was outstanding - 95% of employees completed the survey, showing a strong willingness to be heard. Key results included:
A notable uplift in engagement compared to previous periods
98% of employees said they were committed to the company and its success
Insights were shared with management and then cascaded through the business
As a result of the survey feedback, the business has implemented a formal reward and recognition program, improved meeting structures and increased support for career development.
“The engagement survey process with Dovetail was seamless and impactful. They helped us uncover meaningful insights that we’ve since turned into action. What stood out was the clarity of their reporting and the practical nature of their recommendations. Our team felt genuinely heard, and we’ve already seen stronger engagement across the business.”
- Alan Bloom, Managing Director, Havenhall
Let’s create something incredible.
Your brand has a story to tell, and your culture brings it to life. At Dovetail, we align these elements to create something meaningful—something that connects, inspires, and drives real growth - we’re here to bring your vision to life.